Expedia: There was no Expedia spokesperson available for comment, but in 2013 the company’s vice president and managing director, Sean Shannon, told us the following:“When a customer books a flight through Expedia.ca, the contractual obligation is between the ticket issuer (in this case, the airline) and the customer.As such, the customer is bound to the rules and regulations imposed by the airlines as they relate to flight delays and regulations.If my first flight is cancelled am I entitled to a refund for my other flight(s)? Bookings made separately are regarded as separate contracts and under the terms of the Regulation a refund will only be due for the cancelled flight. Accomodation was paid, but no compensation otherwise since Airline claimed delays were due to bad weather.
We have outlined our responsibilities and how we will fulfill them in key points below, known as our Customer Service Plan.
Yours gets the ax, and you're curled up overnight on the airport floor. Contrary to popular belief, airlines won't necessarily put you up in a hotel, feed you or otherwise compensate you when they cancel or delay your flight.
Although travelers who get bumped from overbooked flights typically are entitled to compensation, there are no federal requirements governing how an airline handles delayed passengers.
Their fate depends on several factors, including what airline they're flying, what caused the delay, and how far along they are in their journey.
Read the customer service plan for the following airlines: Alaska Airlines America West Airlines American Airlines Continental Airlines Delta Air Lines Northwest Airlines Southwest Airlines Trans World Airlines United Airlines US Airways "They really are not under an obligation to house you or feed you or all these things people would like to think that they will do," said Nancy Mc Kinley of the International Airline Passengers Association.