Whenever a customer comes to your chat and you are not available, an offline message will be displayed and the client will be able to leave you a note.
If you don’t want to immediately engage customers, you can stay in the Don’t accept chats status and just monitor the traffic on site.
Customers need instant service and prompt answers to their queries.
Not only does efficient and effective support keep customers happy, but is also likely to make them perpetually loyal to your brand.
Finding a way that meets the requirements of the customer can be challenging, but live chat support is one of the few platforms that offer instant support, together with tailored responses, all without the visitors having to leave the comforts of their home.
Telephones have become a useful sales tool, ever since its invention.